Help

1. Ordering Process

   • How do I place an order?
     • Browse our catalog, select the t-shirts you like, choose sizes, and add them to your cart. Proceed to checkout, enter your shipping details, and select your preferred payment method.
     • International Shipping Note: Additional shipping charges may apply based on your location. Our customer service team will contact you to finalize shipping arrangements and payment.

2. Payment

   • What payment methods do you accept?
     • We accept major credit cards (Visa, MasterCard, American Express), debit cards, and UPI (Unified Payments Interface) for online payments.
     • Secure Payment: Your payment information is protected by industry-standard SSL encryption for secure transactions.

3. Shipping

   • How long will it take to receive my order?
     • Delivery times vary based on your location and chosen shipping method. Orders are typically processed within 1-2 business days after payment confirmation.
     • International Shipping: Additional shipping charges apply for international orders. Our customer service team will assist you with shipping arrangements and payment.

4. Product Replacement Policy

   • What is your policy for damaged products?
     • We do not accept returns. However, if you receive a damaged product, please follow these steps:
       1. Record a Video: Take a video while opening the package to validate the issue.
       2. Contact Us: Send the video and details of the issue to connect@toriboink.com.
       3. Verification: Once we verify the issue, we will arrange for the return of the damaged product and send you a replacement.

5. Account Management

   • Do I need an account to place an order?
     • No, you can check out as a guest. However, creating an account allows you to track your orders and manage your preferences.

6. Contact Us

   • Need Assistance?
     • Reach out to our customer support team via email at connect@toriboink.com for any queries or assistance regarding your order.

FAQs (Frequently Asked Questions)

1. Sizing

   • How do I choose the right size?
     • Refer to our size guide available on each product page to select the correct size. If you need further assistance, feel free to contact us.

2. Product Information

   • What are the features of your t-shirts?
     • Our t-shirts are crafted with the following materials and features:
     • Material: 88% Cotton, 12% Polyester
     • Cotton: Provides softness, breathability, and comfort.
     • Polyester: Adds durability, moisture-wicking, shape retention, and wrinkle resistance.
       • Product Features:
         • Regular Fit
         • 100% Ring Spun Super Combed Cotton
         • Single Jersey Knit
         • Long-lasting fabric with anti-pilling technology.
         • Breathable for all-day comfort.
         • Soft to the touch.
         • Colors stay vibrant wash after wash.

3. Order Status

   • How can I track my order?
     • Once your order is shipped, you will receive a tracking number via email. Use this to track your package on the carrier's website.

4. Promotions and Discounts

   • Do you offer promotions or discounts?
     • Yes, we regularly offer promotions and discounts. Stay updated by signing up for our newsletter or following us on social media.

5. Gift Cards

   • Do you offer gift cards?
     • Yes, we offer gift cards in various denominations. Purchase them online and they will be delivered via email with instructions on how to redeem.

6. Technical Issues

   • Encountering technical issues?
     • Clear your browser cache and cookies or try accessing the website from a different browser or device. For persistent issues, contact our support team for assistance.

We strive to provide excellent customer service and ensure your satisfaction with every purchase. If you have any further questions or need assistance, please don't hesitate to contact us. Happy shopping with Toriboink!